ControlUp Leads for Third Year in 2026 Gartner Magic Quadrant for DEX Tools
ControlUp, a pioneer of Autonomous Endpoint Management (AEM) that leverages agentic AI to allow digital workspaces to run themselves, has been named a Leader in the 2026 Gartner® Magic Quadrant™ for Digital Employee Experience (DEX) Management Tools. The recognition marks the third consecutive year the company has earned the distinction.
In ControlUp's opinion, its position as a Leader for both Completeness of Vision and Ability to Execute reflects its consistent delivery of value to organizations navigating increasingly complex digital workspace environments. The company believes the placement underscores the rapid adoption of ControlUp ONE, a Customers' Choice unified platform spanning desktops, Cloud PCs, virtual workspaces, SaaS apps, and unified communications.
"Being named a Leader for the third consecutive year is a proud moment for ControlUp and, we believe, a reflection of the value our customers and partners are seeing every day."
— Jed Ayres, CEO, ControlUpFrom Dashboards to Self-Healing Action
ControlUp frames the DEX market as moving rapidly from visibility to action. Rather than handing IT teams yet more dashboards, the company says the priority is now systems that can detect, diagnose, and remediate issues before employees are ever impacted. Powered by agentic AI, ControlUp ONE continuously analyzes real-time signals to surface problems and initiate self-healing optimizations without manual intervention.
That shift is anchored by Pulse AI, which delivers AI-assisted insights, guided troubleshooting, and intelligent automation across managed environments. The platform extends coverage across physical devices, virtual desktops, Cloud PCs, SaaS applications, and unified communications, while advanced orchestration enables low-code workflows, self-healing actions, and employee self-service.
"This recognition gives us a strong foundation to define what comes next: Autonomous Endpoint Management, where real-time visibility, AI, and automation help digital workspaces run more intelligently and with less manual effort."
— Gadi Feldman, Chief Product Officer, ControlUpRiding the Agentic AI Wave
The recognition lands as enterprise appetite for AI-driven IT operations accelerates. According to a Gartner report cited by the company, by 2029, 70% of enterprises will deploy agentic AI as part of IT infrastructure operations — up from less than 5% in 2025. ControlUp believes that trajectory aligns directly with its strategy of moving IT teams from reactive troubleshooting toward automated, AI-assisted operations.
Customer sentiment appears to back the momentum. As of May 2026, the ControlUp ONE platform holds a 4.7 out of 5-star rating across more than 330 reviews on Gartner Peer Insights™. Starting June 10, 2026, a complimentary copy of the 2026 Magic Quadrant report is available to download on the company's website.
Three-peat Leader. ControlUp has been named a Leader in the 2026 Gartner Magic Quadrant for DEX Management Tools for the third consecutive year, recognized for both Completeness of Vision and Ability to Execute.
ControlUp ONE at the core. The unified, Customers' Choice platform delivers real-time visibility, proactive remediation, and intelligent automation across desktops, Cloud PCs, virtual workspaces, SaaS apps, and unified communications.
Agentic AI shift. Powered by Pulse AI, the platform analyzes real-time signals to detect issues and trigger self-healing optimizations, moving IT from reactive support to autonomous operations.
Market tailwind. Gartner projects 70% of enterprises will deploy agentic AI in IT infrastructure operations by 2029, up from under 5% in 2025 — a trend that aligns with ControlUp's roadmap.
Strong customer signal. As of May 2026, ControlUp ONE holds a 4.7 out of 5-star rating across 330+ reviews on Gartner Peer Insights, with the full Magic Quadrant report available to download from June 10, 2026.