KellyOCG Ranked No. 1 in HRO Today's 2026 Baker's Dozen MSP Ratings
KellyOCG, the outsourcing and consulting business of Kelly® (Nasdaq: KELYA, KELYB), has claimed the No. 1 spot on HRO Today's 2026 Baker's Dozen Customer Satisfaction Ratings™ for MSP in Contingent Labor Resourcing and Management. The recognition extends further, with KellyOCG also ranking first in Quality of Service, second in Breadth of Service, and third in Size of Deal — a sweep that reflects the company's deep commitment to client outcomes and continuous innovation.
The Baker's Dozen rankings are determined exclusively by feedback from buyers through an independent online survey, making them a direct and unfiltered reflection of client experience and satisfaction with the world's top managed service providers. For KellyOCG — the pioneer of the MSP model over 25 years ago — this top ranking is both a validation of its legacy and a signal of its future-forward trajectory.
"KellyOCG continues to be a dominant global player in the workforce services and total workforce solutions sector. Their top ranking is directly related to their customer service ethos, their innovative platform technology, their AI-driven analytics support for decision making, and their commitment to providing full-featured support in a variety of industries in multiple geographies."
— Elliot Clark, CEO, HRO TodayAn Integrated Talent Model Built for Complexity
Over the past 24 months, KellyOCG has undergone a significant business evolution — shifting from fragmented workforce operations to a unified, integrated enterprise talent management model. This model is built on four core pillars: governance, consultation, and innovation; talent channel access and guidance; supply chain engagement and administration; and workforce visibility, analytics, and insights.
At the heart of this transformation is an integrated technology ecosystem anchored by KellyOCG's proprietary Helix and Sevayo® platforms. These tools deliver workforce data, predictive analytics, and agentic AI decision support across the talent lifecycle — including a talent navigation system, voice AI, interview coaching technology, and an AI-driven natural language interface that helps organizations evaluate costs, timelines, market conditions, and skills availability before requisitions are even created.
"The workforce landscape is growing increasingly complex, characterized by heightened cost pressures, evolving compliance needs, skills shortages, and the rapid advancement of AI and automation. Clients are seeking unified, strategic solutions that cut across MSP, RPO, staffing, services procurement, and direct sourcing — and we deliver these through a seamless and interconnected talent ecosystem."
— Debra Timmerman, President of Global MSP Solutions, KellyOCGA Track Record of Industry Leadership
KellyOCG's No. 1 MSP ranking is the latest in a strong run of industry recognition. The business previously claimed the top spot on HRO Today's 2025 Total Workforce Solutions Baker's Dozen, was designated a Leader on Everest Group's 2025 PEAK Matrix® for Contingent Workforce Management/MSP, and earned recognition as both a Leader and Star Performer on Everest Group's 2025 PEAK Matrix® for Services Procurement/Statement of Work.
Serving clients across North America, LATAM, APAC, and EMEA, KellyOCG's global footprint positions it to address workforce challenges at scale — connecting more than 375,000 people with work annually through Kelly's broader network. As the workforce landscape grows more complex, KellyOCG remains focused on helping organizations not just adapt to change, but lead through it.
Triple No. 1 Achievement. KellyOCG claimed the top overall ranking on HRO Today's 2026 MSP Baker's Dozen and also ranked No. 1 specifically in Quality of Service — a category that speaks directly to day-to-day client experience and delivery excellence.
Client-Validated Rankings. The Baker's Dozen is determined solely by buyer feedback through an independent survey — making this recognition a genuine measure of client satisfaction, not a self-nominated or panel-judged award.
AI-Powered Workforce Intelligence. KellyOCG's proprietary Helix and Sevayo® platforms provide predictive analytics, agentic AI decision support, and a natural language interface — enabling clients to make smarter workforce decisions before requisitions are even opened.
25+ Years of MSP Pioneering. KellyOCG invented the MSP model more than a quarter-century ago and continues to shape its evolution — integrating MSP, RPO, services procurement, and direct sourcing into one unified talent ecosystem.
Consistent Cross-Industry Recognition. Beyond the 2026 MSP win, KellyOCG holds consecutive top rankings from HRO Today and multiple Everest Group Leader designations — establishing a pattern of industry leadership across total workforce, contingent labor, and services procurement categories.