Emapta Launches IT Command Center for Global Operations
Emapta, a global leader in offshore AI-ready dedicated staffing and workforce transformation advisory services, has announced the launch of its new IT Command Center — an enterprise-grade operations hub built to fortify business continuity, cybersecurity, infrastructure performance and end-user support for the company's 1,300 clients and 13,000 employees worldwide.
Operating around the clock and year-round, the IT Command Center brings together three cross-functional teams — the Network Operations Center, the Security Operations Center and Remote Desktop Support — into a single integrated environment with one shared view of global operations.
"Organizations that rely on Emapta for strategic global talent sourcing can be confident their people, data and operations are backed by enterprise-grade infrastructure, strong governance and responsive support."
— Henry Vassall Jones, Chief Information Officer, EmaptaReal-Time Visibility and Rapid Response
With a less than one-minute average incident response time, the center delivers real-time visibility, proactive monitoring and rapid response across Emapta's global IT environment — spanning endpoints, cloud, SaaS, servers and network infrastructure. The unified model is designed to surface and resolve issues before they reach clients.
The launch reinforces Emapta's continued investment in the Philippines as a strategic hub for globally integrated operations, reflecting an ongoing commitment to giving clients the infrastructure, security and operational resilience needed to support dedicated offshore teams at scale.
"By bringing our security, network and support teams under one roof with a single view of our global operations, we can quickly detect and resolve issues before they impact our clients with best-in-class security and operational excellence."
— Henry Vassall Jones, Chief Information Officer, EmaptaBuilt on Compliance and Governance
The new capabilities build on Emapta's foundational data security and privacy controls and independent compliance validation, including ISO 27001 and ISO 27701 certifications and SOC 2 Type 1 attestation, with continuous, real-time evidence of control effectiveness.
The IT Command Center is part of Emapta's broader strategy to deliver secure, scalable and people-first workforce solutions. Its dedicated staffing model enables clients to build exclusive offshore teams that operate as true extensions of their business, supported by the recruitment, HR, IT, compliance, facilities and operational infrastructure needed for long-term success.
Unified hub. Emapta consolidated its Network Operations, Security Operations and Remote Desktop Support teams into one integrated command center with a single shared view of global operations.
Rapid response. The center reports a sub-one-minute average incident response time, with real-time monitoring across endpoints, cloud, SaaS, servers and network infrastructure.
Global scale. Operating 24/7/365, the hub supports 1,300 clients and 13,000 employees across more than 30 countries.
Compliance-backed. The infrastructure builds on ISO 27001 and ISO 27701 certifications and SOC 2 Type 1 attestation, with continuous validation of control effectiveness.
Philippines investment. The launch reinforces Emapta's commitment to the Philippines as a strategic hub for globally integrated, at-scale offshore operations.