Bridge Device Enables Live AI Phone Captions for Deaf Workers
Talent Acquisition / Talent Relationship Management | 4 min read
Mezmo Technologies has launched its first workplace accessibility solution: Bridge — a real-time, AI-powered call captioning device for business phone systems and meeting platforms. Simple, secure, and universally compatible with standard desk phones, Bridge is the first device that brings equal access to workplace telecommunications for Deaf and Hard-of-Hearing employees. More than 11 million Americans are Deaf or Hard of Hearing, many relying on phone and video calls as a core part of their jobs — and the Americans with Disabilities Act (ADA) requires reasonable workplace accommodations, yet accessible solutions for VoIP office systems have historically been limited, complex, or incompatible with modern security standards.
How Bridge Works
Bridge is a small, inconspicuous device (4.8 x 3.25 x 1 in, 5.1oz) that connects to a work phone or computer to deliver real-time, highly accurate captioning of calls directly to a user's iPhone or iPad. It connects to any phone or computer as easily as a standard headset — via USB-C, wired analog, or Bluetooth — and requires only an internet connection (via ethernet or Wi-Fi) to operate with no lengthy setup. The original phone device retains full control of the call, with Bridge users still able to transfer calls and place callers on hold with no changes to established workflows. For users who rely on hearing aids or other assistive hearing technology, Bridge further enhances clarity by routing call audio directly to compatible Bluetooth hearing aids, cochlear implants, or headphones.
Key Features at a Glance
- • Multiple connectivity options — connects via USB-C, wired analog, or Bluetooth to any phone or computer
- • Plug-and-play — no lengthy setup; only requires an internet connection (ethernet or Wi-Fi)
- • AI-powered captioning — real-time, highly accurate call captions delivered to the user's iPhone or iPad, consistently tested and upgraded
- • Privacy and security — designed with HIPAA-aligned safeguards and SOC 2-based security controls
- • Workflow-preserving — the original phone retains full call control; Bridge users can still transfer calls and place holds with no process changes
What Early Adopters Are Saying
"Getting Bridge set up has been one of the biggest quality of life improvements for me. A lot of captioning technology is too slow or not compatible with my desk setup. On work calls, I have to be engaged and responsive, which is challenging when you struggle to understand what is being said. Now I feel more confident at my job."
— Grant Longland, Early Adopter, Triad Bank, St. Louis
Built on a Decade of Captioning Expertise
Bridge is powered by InnoCaption, a leader in real-time call captioning technology with a decade of experience serving the Deaf and Hard-of-Hearing community. Since launching its first mobile-focused call captioning service in 2016, InnoCaption has been guided by a clear mission: to remove telecommunication barriers and create equal access to conversations that matter. Bridge extends this mission into enterprise environments through a purpose-built business solution.
"We built Bridge because our team wants to bring accessibility to everyone in the Deaf and Hard-of-Hearing community, in every aspect of their lives. The hurdles the community faces in workplace telecommunications have gone unaddressed for too long, and Bridge is our answer to that."
— Paul Lee, CEO, Mezmo Technologies
Key Takeaways
- • Mezmo Technologies has launched Bridge — a plug-and-play, AI-powered real-time call captioning device for desk phones and meeting platforms, built for Deaf and Hard-of-Hearing employees.
- • Bridge connects via USB-C, wired analog, or Bluetooth to any phone or computer — no lengthy setup — and delivers real-time captions to the user's iPhone or iPad, while preserving full call control on the original device.
- • It also routes audio directly to compatible Bluetooth hearing aids, cochlear implants, and headphones — enhancing clarity for users who rely on assistive hearing technology.
- • Built with HIPAA-aligned safeguards and SOC 2-based security controls, Bridge is designed for enterprise environments and helps organisations meet ADA workplace accessibility requirements.
- • Powered by InnoCaption — a decade-long leader in Deaf and Hard-of-Hearing telecommunications — Bridge extends proven captioning technology from mobile into enterprise business phone systems for the first time.