TeamViewer Unveils AI Tia Reporting at Gartner Digital Workplace Summit
Talent Management / Employee Experience | 4 min read
TeamViewer has introduced Tia Reporting at the Gartner Digital Workplace Summit — a new conversational AI capability within TeamViewer DEX that accelerates IT decision-making by generating real-time dashboards from simple natural-language prompts. The launch was accompanied by the debut of TeamViewer's new global brand campaign, Fix it before they feel it, which highlights its leading position in Autonomous Endpoint Management (AEM) and Digital Employee Experience (DEX).
From Manual Analysis to Instant AI-Driven Insight
Tia Reporting gives IT teams instant access to the insights they need for faster issue resolution, improved digital employee experience, and greater operational agility. By turning natural language prompts into live, AI-generated dashboards, the capability removes the delays caused by static, manual data analysis — democratising access to real-time visibility across all IT roles, without the need for data analysts or BI teams.
"IT teams are accountable for outcomes they have historically struggled to measure with speed and confidence. Tia Reporting changes that dynamic. It democratises access to insight, empowering every IT professional to create their own reports and dashboards without relying on analysts or BI teams. Live, actionable data is now in the hands of the people who need it, when they need it. This is a significant milestone in our AI roadmap as we prepare for our AEM launch this summer."
— Adrian Todd, Vice President, Product Management, TeamViewer
What Powers Tia Reporting
Built on TeamViewer's proprietary DEX data — spanning device telemetry, application performance, and employee experience signals — Tia Reporting provides a comprehensive, unified view of the IT environment. Key capabilities include:
- • Natural-language dashboard creation — administrators generate live reports simply by describing what they need, with no coding or BI expertise required
- • Real-time drill-down — adjust filters, timeframes, and visualisations through an intuitive, no-code AI interface to investigate issues as they emerge
- • Cross-layer visibility — unified view across devices, applications, and employee experience data in a single platform
- • Proactive operations at scale — enabling organisations to shift from reactive IT support to proactive issue resolution with a measurable impact on workforce productivity
Part of a Broader AI Roadmap
Tia Reporting is the latest addition to TeamViewer's growing AI portfolio, purpose-built to meet the demands of the modern IT organisation. The launch is a milestone moment on TeamViewer's path toward its upcoming Autonomous Endpoint Management (AEM) platform, expected to launch in summer 2026 — a solution designed to move IT operations from manual monitoring to fully autonomous endpoint management at enterprise scale.
The companion brand campaign, Fix it before they feel it, captures the broader philosophy underpinning TeamViewer's DEX and AEM strategy: moving organisations away from reactive break-fix cycles and toward anticipatory, AI-driven IT operations that resolve problems before end users ever notice them.
Key Takeaways
- • TeamViewer has launched Tia Reporting at the Gartner Digital Workplace Summit — a conversational AI capability that generates live dashboards from natural-language prompts.
- • Tia Reporting democratises IT insight — every IT professional can now create real-time reports without relying on analysts or BI teams.
- • Built on TeamViewer's proprietary DEX data, the platform spans device telemetry, application performance, and employee experience signals in a unified no-code AI interface.
- • The launch marks a key milestone ahead of TeamViewer's Autonomous Endpoint Management (AEM) platform, expected to launch in summer 2026.
- • TeamViewer's new brand campaign Fix it before they feel it encapsulates the company's shift toward proactive, anticipatory AI-driven IT operations. Learn more at teamviewer.com.