ResultsCX Earns Great Place To Work® Certification™ Across Eight Countries, Marking a New Milestone in Global Employee Experience
ResultsCX, a leading provider of Customer Experience Management (CXM) services to Fortune 100 and FTSE 250 companies, has achieved a landmark recognition — earning Great Place To Work® Certification™ across eight countries. This milestone underscores the company's sustained commitment to building inclusive, high-trust workplaces at every one of its global operations.
The certification, issued by Great Place To Work® — the global authority on workplace culture, employee experience, and leadership — covers ResultsCX operations in the United States, Honduras, Mexico, Philippines, Bulgaria, India, the United Kingdom, and one additional country. The US location has now earned the distinction for the fourth consecutive year, while India and the UK received the recognition for the very first time, reflecting the company's expanding geographic footprint and its deep investment in people-first culture at every new site.
"The past two years have been a period of rapid expansion for ResultsCX. What truly sets this growth apart is our ability to integrate not just at the technological and operational levels, but at a much deeper cultural level."
— Rajesh Subramanian, Chief Executive Officer, ResultsCXGrowth Anchored in Culture, Not Just Capability
Since 2022, ResultsCX has completed three strategic acquisitions and launched new customer operations in India — expanding its reach and headcount substantially. Yet what distinguishes this growth, according to its leadership, is the ability to carry its cultural identity across borders. Rather than treating employee culture as a headquarters-driven initiative, ResultsCX has embedded its values into every new geography it enters, ensuring that team members in Bangalore feel as supported and included as those in Fort Lauderdale.
The company's approach is driven by a set of core initiatives: gender equity programs, structured professional development pathways, and a robust commitment to Environmental, Social, and Governance (ESG) principles. These aren't box-checking exercises — they are reflected in consistent, positive feedback from employees across all surveyed markets, forming the evidentiary backbone of the Great Place To Work® certification itself.
"Our focus is squarely on the wellbeing of our employees. By creating the right environment and fostering a supportive culture, we achieve exceptional results for our employees and our customers."
— Mark Cunningham, Chief Human Resources Officer, ResultsCXWhat the Certification Really Signals
Great Place To Work® Certification™ is unique in that it is based entirely on employee-reported experiences — not management assessments or third-party audits. Specifically, it measures how consistently employees experience a high-trust workplace. This makes it one of the most credible and widely recognized employer-of-choice designations in the world, with more than 10,000 companies across 60 countries applying each year.
The data behind the certification carries meaningful weight for job seekers and clients alike. According to Great Place To Work® research, employees at certified workplaces are 93% more likely to look forward to coming to work, and are twice as likely to feel they are paid fairly and have equitable access to promotions. Job seekers are also 4.5 times more likely to find a great manager at a certified organization — a critical factor in the CX industry, where frontline leadership directly shapes customer outcomes.
For ResultsCX — which supports 130+ global brands through more than 26,000 colleagues and 25+ engagement hubs worldwide — this recognition is not just an HR accolade. It is a signal to enterprise clients that the people handling their customer relationships are working in environments designed for engagement, retention, and excellence. In an industry where employee wellbeing and customer satisfaction are intrinsically linked, that distinction is commercially significant.
Sarah Lewis-Kulin, Vice President of Global Recognition at Great Place To Work®, affirmed the significance: the certification reflects consistent and intentional dedication to the overall employee experience — and in ResultsCX's case, that dedication has now been demonstrated across a remarkable breadth of geographies and cultures.
Eight-Country Certification. ResultsCX has earned Great Place To Work® Certification™ across eight countries, including first-time recognition in India and the UK — its broadest global footprint for this award to date.
Fourth Consecutive US Recognition. The US location has maintained certification for four straight years, demonstrating consistency in workplace culture rather than a one-time achievement.
Culture-Led Growth Strategy. Since 2022, ResultsCX has completed three acquisitions and expanded into India while preserving and extending its inclusive, employee-first culture across all new operations.
Employee-Driven Validation. Great Place To Work® Certification is based entirely on employee surveys — making it one of the most authentic and credible employer recognition programs globally, covering 10,000+ companies across 60 countries.
CX Performance Link. Certified workplaces see employees 93% more likely to look forward to work — a direct advantage for ResultsCX clients who rely on engaged, motivated frontline teams to deliver superior customer experiences.