Afena Federal Credit Union Boosts Digital Transformation, Supported by MDT
MDT, a CUSO (Credit Union Service Organization) that specializes in helping credit unions navigate complex financial technology ecosystems, has proudly supported Afena Federal Credit Union, based in Marion, Indiana, in executing several key digital initiatives. These initiatives are designed to meet members where they are, offering enhanced convenience, security, and financial empowerment.
As a Community Development Financial Institution (CDFI), Afena Federal Credit Union is committed to ensuring financial access for all, bridging the gap between financial challenges and success, regardless of socio-economic background. With a growing field of membership and evolving member expectations, Afena has worked closely with MDT since March 2008 to maximize resources while embracing innovation and growth.
Digital Advancements to Enhance Member Engagement
Recently, Afena Credit Union launched Jack Henry's Banno, a digital banking solution that provides improved security, seamless navigation, and an intuitive interface. The addition of Remote Deposit Capture (RDC) functionality further enhances the banking experience, enabling members to manage their finances anytime, anywhere, with greater ease and efficiency. This development not only strengthens member retention but also elevates the overall experience.
MDT has been a key partner throughout this digital transformation, working alongside Afena Credit Union to ensure tasks were completed effectively and within desired timeframes.
“At Afena, we believe that the best partnerships are built on trust, collaboration, and a shared vision for success – and that is exactly what we have found in MDT,” said Karen Madry, CEO and president of Afena Federal Credit Union. “Their flexibility, expertise, and client-first approach have played an integral role in supporting our tech advancements, allowing us to enhance member experiences while staying true to our mission.”
Madry continued, “MDT has been more than just a vendor – they have been a true partner in progress. Their dedication to client success, industry expertise, and personalized support has made them a critical part of our journey, helping us bring modern, convenient, and secure financial solutions to the communities we serve.”
Expanding Digital Offerings for Enhanced Member Experience
Afena Credit Union has also integrated several new tools and features aimed at further improving member services, including:
- Online account opening and loan applications
- An automated lending solution for small-dollar loans
- Credit score monitoring services
- A complete overhaul of its website
These enhancements offer robust functionality for members while also providing important resources to help them improve their financial well-being.
“Afena Federal Credit Union, with its people-first approach to banking, is committed to meeting its members where they are – whether through cutting-edge digital banking solutions, accessible lending options, or simply being a reliable partner in their financial journey,” said Dan Schneider, Chief Project Officer of MDT. “We are proud to be a strategic partner, helping the credit union navigate the current financial technology landscape in a way that aligns with their unique goals, member needs, and financial sustainability. We look forward to continuing our successful partnership with Afena, ensuring that their members have the support, resources, and financial tools they need to thrive.”