Emapta, a global leader in offshore staffing and managed services, has been named a finalist in the CX Awards 2025 for Best Customer Service Business Process Outsourcer (BPO).

The CX Awards recognize the most innovative companies and technologies shaping the future of customer experience. Organized by CX Today, the awards are judged by a panel of respected industry analysts and consultants.

According to CX Today, the Best Customer Service BPO award honors a provider that has become a trusted partner for evolving contact centers. The ideal candidate offers much more than third-party support—providing advisory services, consulting, and cutting-edge technology solutions that go above and beyond to meet customer expectations.

“On behalf of the entire Emapta team, we’re phenomenally excited to be named a CX Award finalist and appreciate this recognition from CX Today and the expert panel of judges,” said Tim Vorbach, Chief Executive Officer at Emapta. “This is a tremendous testament to our innovation, agility, and impact in helping organizations elevate the customer experience through high-performance, dedicated offshore teams.”

With delivery hubs across the Philippines, Sri Lanka, Colombia, North Macedonia, and Malaysia, Emapta empowers businesses to build and manage dedicated teams that seamlessly integrate with their operations. The company’s client-centric approach, expansive talent pool, and enterprise-grade infrastructure deliver tailored, high-touch support that enhances customer satisfaction and loyalty.

Key elements of Emapta’s customer experience outsourcing strategy include:

  • Strategic team design customized to each client’s brand and service goals
  • Expert-led recruitment and onboarding processes in local markets
  • Real-time performance tracking and quality assurance via advanced CX tools
  • Cultural alignment training to ensure brand consistency across regions

Winners of the CX Awards 2025 will be revealed during a live virtual ceremony on July 10.

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