Manychat Raises $140M to Boost Global Expansion of AI-Powered Customer Engagement
Manychat, a leading provider of conversational AI and automation for social and messaging platforms, has secured $140 million in growth capital in a round led by Summit Partners. This latest investment brings the company's total funding to $163.3 million, following an earlier $18 million round from Bessemer Venture Partners in 2019.
Positioned at the intersection of social commerce and AI-driven engagement, Manychat is enabling businesses and creators to personalize and automate customer communications across key platforms like Instagram, TikTok, WhatsApp, Facebook Messenger, and more. With the social commerce market in the U.S. alone expected to surpass $100 billion by 2026, Manychat is addressing a rapidly expanding need.
Currently, the company supports billions of automated messages annually for over one million businesses across more than 170 countries, helping users scale engagement, simplify interactions, and drive revenue growth.
“Manychat was founded with a mission to help businesses grow by building meaningful customer relationships,” said Mike Yan, co-founder and CEO. “With this new funding and the strategic support from Summit Partners, we’re focused on advancing agentic AI and intelligent automation to empower creators and businesses worldwide.”
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Already profitable, Manychat intends to use the fresh capital to accelerate international growth, strengthen research and development, enhance marketing and customer support, and further develop its AI Agent capabilities for both existing and emerging communication channels.
Earlier this year, the company introduced Manychat AI, a powerful new solution that has been widely adopted by creators and brands to scale personalized conversations and elevate customer experiences.
“The explosive rise of social commerce is creating new demands for brands to connect and engage with customers more effectively,” said Sophia Popova, Partner at Summit Partners and new board member at Manychat. “Manychat’s platform is setting new standards for digital communication and customer engagement, and we’re thrilled to support their next phase of global growth and AI innovation.”
As digital experiences continue to blur the lines between content, commerce, and conversation, Manychat is leading the charge—enabling businesses to harness the power of conversational commerce and AI for real-time, relationship-focused engagement at scale.