MedRisk Saves ~$4M and Achieves 11x ROI by Improving Workforce Utilisation with ActivTrak's Work Intelligence Platform
AI / Machine Learning | 4 min read
ActivTrak (Austin, Texas; the work intelligence company; CEO Heidi Farris; 1M+ users; 9,500+ organisations; backed by Elsewhere Partners, Sapphire Ventures, and Francisco Partners) has announced that MedRisk — the nation's largest managed care organisation dedicated to physical rehabilitation in workers' compensation and auto casualty claims (West Conshohocken, Pennsylvania; founded 1994; 3,200+ employees; processes more than 500 million bills per year) — realised approximately $4 million in annualised savings and expanded visibility into workforce activity across its entire organisation after implementing ActivTrak's work intelligence platform. MedRisk operates across five entities — including several acquired in 2024, with others underway — and as the organisation grew through acquisitions, day-to-day visibility into how work happened across teams and business units broke down. Annual and mid-year reviews provided periodic checkpoints but did not show day-to-day workforce activity — creating a financial loss that, according to MedRisk, had reached approximately $7 million annually before ActivTrak was deployed.
"We didn't have that boots-on-the-ground, day-to-day visibility into whether someone was working eight or nine hours… or sixteen. Now we can see where expected and actual work don't align and understand why. Our financial loss, which probably topped around $7 million annually, is down to around $3 million — that's easily 11x ROI."
— Jeff Ericson, SVP of Infrastructure and CISO, MedRisk
How MedRisk Uses Work Intelligence — Contractor Verification, Workflow Gaps, and AI Tool Visibility
MedRisk deployed ActivTrak to establish a consistent, unified view of workforce activity across its expanding multi-entity organisation — enabling leaders to evaluate each business based on how teams worked, not solely on aggregate outputs. ActivTrak insights are reviewed at the executive level, including by the CEO, as part of ongoing efforts to evaluate workforce efficiency, resource allocation, and operational performance — providing visibility into both productivity gaps and potential work-life balance issues. Specific applications included: comparing contractor billing against observed activity to identify discrepancies; using activity data to pinpoint workflow limitations in core systems; and surfacing instances of work occurring outside approved tools. As teams began using the data to address specific operational questions, adoption expanded organically across the organisation — with managers actively requesting access to their own team's data. MedRisk continues to expand its use of ActivTrak to gain visibility into AI tool usage — a growing priority as AI tools proliferate across enterprise workflows.
"MedRisk is a strong example of what happens when organisations evolve to include both outputs and work activity. The more information we have, the better — and when leaders can see where expected and actual work don't align, they can act with confidence rather than assumption."
— Gabriela Mauch, Chief Customer Officer and Head of the ActivTrak Productivity Lab
ActivTrak Platform and the AI Measurement Gap
ActivTrak's work intelligence platform captures behavioural data across people, tools, and AI agents — and the workflows that connect them — enabling leaders to measure impact, optimise productivity, and improve operational performance. The MedRisk case study is representative of a broader challenge ActivTrak's 2026 State of the Workplace Report identifies as the AI Measurement Gap: while 80% of employees now use AI tools (up from 53%, with average time in AI tools increasing 8x), 50% of organisations do not measure AI's impact on their workforce. ActivTrak's 2026 platform roadmap directly addresses this — including AI Adoption & Impact Analysis, an AI Advisor conversational interface for workforce management decisions, and AI Workflow Intelligence to classify and measure workflows for automation opportunities. ActivTrak closed 2025 with more than 1 million users and 26% revenue growth, with 97% of customers reporting the platform delivers expected value and 92% seeing positive business impact.
Key Takeaways
- • ActivTrak (Austin, Texas; CEO Heidi Farris; the work intelligence company; 1M+ users; 9,500+ organisations; Deloitte Fast 500/Inc. 5000/TrustRadius/G2; backed by Elsewhere Partners, Sapphire Ventures, Francisco Partners) has announced that MedRisk (West Conshohocken, Pennsylvania; founded 1994; nation's largest managed care organisation for physical rehabilitation in workers' compensation and auto casualty claims; 3,200+ employees; 500M+ bills processed/year; five entities) realised ~$4M in annualised savings after deploying ActivTrak's work intelligence platform.
- • The problem: as MedRisk grew through acquisitions (several completed in 2024; others underway), day-to-day visibility into how work happened across five entities and 3,200+ employees broke down. Annual and mid-year reviews did not show day-to-day activity. Financial loss from workforce misalignment had reached approximately $7 million annually before ActivTrak was deployed. Post-deployment: financial loss down to ~$3 million = approximately $4M annualised savings = 11x ROI (per Jeff Ericson, SVP Infrastructure and CISO).
- • Specific ActivTrak applications at MedRisk: (1) Contractor billing verification — comparing contractor hours billed against observed activity to identify discrepancies. (2) Workflow limitation identification — using activity data to pinpoint where core system limitations create friction. (3) Shadow IT surfacing — identifying work occurring outside approved tools. (4) Executive workforce oversight — ActivTrak insights reviewed at CEO level for workforce efficiency, resource allocation, and operational performance. (5) AI tool usage visibility — MedRisk is now expanding ActivTrak use to monitor how AI tools are being adopted across the organisation.
- • ActivTrak platform: system of record for how work happens — captures behavioural data across people, tools, and AI agents and the workflows connecting them. Transforms work activity data into actionable insights for workforce management, productivity optimisation, and workforce planning. 2026 platform roadmap: AI Adoption & Impact Analysis; AI Advisor (conversational AI for workforce decisions); AI Workflow Intelligence (classify/measure workflows/identify automation opportunities). 2025 results: 1M+ users; 26% revenue growth; 97% of customers report value delivered; 92% see positive business impact.
- • The AI Measurement Gap (ActivTrak 2026 State of the Workplace): 80% of employees now use AI tools (up from 53%; average time in AI tools up 8x). Yet 50% of organisations do not measure AI's impact on their workforce. Top challenges: managing AI security and data privacy (33%), ensuring effective AI use (25%), understanding actual productivity impact vs hype (22%). The MedRisk case — expanding ActivTrak use to gain visibility into AI tool usage — is a direct response to this gap, where AI tool adoption has outpaced organisations' ability to measure its workforce impact.