Paycom Named Overall Workforce Management Solution Provider of the Year for the Second Consecutive Year by RetailTech Breakthrough Awards
AI / Machine Learning | 3 min read
Paycom Software, Inc. (NYSE: PAYC; Oklahoma City; a leading provider of comprehensive, cloud-based human capital management software), has been named Overall Workforce Management Solution Provider of the Year by the RetailTech Breakthrough Awards for the second consecutive year. The awards recognise innovative technology companies in the retail industry — a sector that currently accounts for approximately 15.4 million domestic jobs, according to the US Bureau of Labor Statistics. This year's programme attracted thousands of nominations from companies across more than 16 countries, with entries evaluated by independent industry experts based on innovation, performance, functionality, ease of use, value, and impact. Paycom's comprehensive HCM software helps retail companies overcome complex HR challenges through a single, automated software that delivers accurate time management and scheduling, supports labour-law compliance, and prioritises employee engagement and mobility — tracking everything from hire to retire.
"Retailers need tools they can trust, and this award recognises how Paycom's automated solutions are emerging as the most trusted solutions in the industry. Paycom helps retail organisations address these challenges through automated HR and payroll tools in a single software, ideal for an industry where ease of use and immediate access to reliable information are paramount."
— Shane Hadlock, President and Chief Client Officer, Paycom
IWant™, GONE, and the Single-Database Advantage
Built on a truly single database, Paycom's full-solution automation manages the entire employment life cycle — helping organisations streamline processes and improve data accuracy across every HR and payroll function. A defining differentiator for retail is Paycom's IWant™ — the industry's first AI engine — which provides instant access to accurate employee data without requiring users to navigate or learn the software. For retail environments where managers and employees need fast, reliable answers in high-volume, shift-intensive operations, IWant™ removes the friction of software navigation entirely. Paycom's GONE® feature automates time-off request management — handling PTO requests instantly and fairly without considering which individual is making the request. A director of human resources at a retail organisation captured the real-world value: "With GONE, I know that all PTO requests are going to be handled instantly and fairly, without considering which individual is requesting it." For over 25 years, Paycom has been repeatedly recognised by third-party reviewers as a leading payroll and HCM solution.
"Paycom's comprehensive tools streamline processes at every step of the employee life cycle."
— Bryan Vaughn, Managing Director, Tech Breakthrough
Key Takeaways
- • Paycom Software (NYSE: PAYC; Oklahoma City; leading provider of comprehensive cloud-based HCM software; President and Chief Client Officer Shane Hadlock) has been named Overall Workforce Management Solution Provider of the Year by the RetailTech Breakthrough Awards — second consecutive year. Announced 23 April 2026. Thousands of nominations from 16+ countries; evaluated by independent industry experts on innovation, performance, functionality, ease of use, value, and impact.
- • Paycom's retail value proposition: comprehensive HCM software delivering accurate time management and scheduling, labour-law compliance support, employee engagement and mobility, and end-to-end tracking from hire to retire — all through a single, automated software. Retail is the context: 15.4 million domestic US jobs according to BLS; a sector defined by shift-intensive, high-volume, labour-law-complex operations where ease of use and immediate access to reliable information are paramount.
- • IWant™ — industry-first AI engine: provides instant access to accurate employee data without requiring users to navigate or learn the software. Built on Paycom's truly single database, IWant™ removes the friction of software navigation for retail managers and employees who need fast, reliable answers in high-volume shift environments. This represents Paycom's core AI differentiation: not just automation, but intelligence that surfaces answers at the moment of need without adding complexity.
- • GONE® — automated PTO management: handles time-off requests instantly and fairly without considering which individual is making the request, eliminating manager bias and administrative burden. A retail HR director confirmed: all PTO requests handled instantly and fairly without individual consideration. Paycom's full-solution automation manages the entire employment life cycle — streamlining processes and improving data accuracy through a single database architecture that eliminates the data silos and manual reconciliation of multi-system HR stacks.
- • 2026 recognition track record: RetailTech Breakthrough Award — Overall Workforce Management Solution Provider of the Year (second consecutive year, April 2026). HCM Technology Signal Award for Workforce Change (March 2026). G2 Spring 2026 Top Rankings (March 2026). USA Today Most Trusted Brand 2026 (March 2026). Platinum Employer on Where You Work Matters List (March 2026). 25+ years of third-party recognition as a leading payroll and HCM solution. The consecutive RetailTech Breakthrough Awards win validates Paycom's sustained competitive position in retail HCM — not just as a technology provider but as the trusted operational backbone for retail workforces at scale.